return policy
Return Policy
We check every piece carefully before it leaves us. The gold is 18kt, and BIS hallmarked (750 stamp). Every diamond is natural and SGL certified. Once your order is confirmed and shipped, we aren’t able to accept returns or exchanges. If you have any doubts before buying like size, style, metal or colour, please feel free to reach out to our customer support team. We’re happy to help you with your doubts.
No returns or exchanges
- All Lille jewellery is final sale. We don’t accept returns or exchanges once an order has been placed and shipped.
- The only exception is physical damage caused during transit. All other requests, including a change of mind or ordering the wrong size, will not be accepted.
- If you’re unsure about a size, style, or finish, please message us before ordering. Our support team will help you know your size and other details you need.
- No changes or cancellations are applicable to customisation and personalised orders once confirmed.
Transit damage - what we cover
- If your order arrives with physical damage caused by shipping, we’ll repair or replace it at no cost to you.
- You must send us an unboxing video within 24 hours of delivery. Claims raised after 24 hours will not be accepted.
- The video must be one continuous recording from a sealed box, unboxing, and the visible damage all in one go. Screenshots or partial clips won’t be accepted.
· We’ll review and respond within 2 business days. If the damage is from shipping, we’ll arrange a repair or replacement at no extra charge.
What’s not covered
- Damage from regular wear, perfume, soap, chlorine, or water.
- Pieces that have been resized, polished, or repaired by another jeweller.
- Change of mind, wrong size ordered, or preference change after delivery.
- Custom or engraved orders — these are final from the moment work begins.
- Orders where the original packaging, invoice, or tags have been removed or tampered with.
Cancellations
- Orders cannot be cancelled, Contact our support team if it is really concerned.
- WhatsApp 9600311989 or email sales@lillebychallani.com
- us immediately with your order number. We’ll check the status and confirm.
- Custom and personalised orders cannot be cancelled after confirmation, as work begins almost immediately.
About our jewellery
- All Lille jewellery is 18kt gold, BIS hallmarked with the 750 stamp.
- Diamonds are natural and SGL certified.
- Every piece is inspected before dispatch. If something doesn’t meet our standard, it doesn’t ship.
- Gold jewellery is designed for daily wear, office, casual, and every day. Avoid contact with perfume, soap, and chemicals if possible.
- Store each piece separately in the pouch or box it came in to keep it looking its best.
Frequently asked questions
Can I exchange for a different size?
We don’t accept size exchanges. Message us before ordering and we’ll help you find the right size.
What if I received the wrong item?
That’s on us. Please message us with your order number and a photo. We’ll sort it out right away.
Can I return a gift?
Our policy applies to all orders, including gifts. If you’re unsure about a size or style for a gift, reach out to customer support before ordering.
Can you repair a Lille piece?
Yes. Message us with the details, and we’ll let you know if there’s a charge before anything is done.
How long does a damage claim review take?
2 business days from when we receive your video. We’ll update you either way.
Get in touch
Before you buy, after you buy, or if any doubts on product details or services, just send us a message, we are happy to help you.
WhatsApp: +91 9600311989
Hours: Mon – Sat, 9am – 7pm IST
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