Privacy policy

 

Privacy Policy – Lille by Challani

At Lille by Challani, we care about your privacy the same way we care about our jewellery with attention, respect, and responsibility. When you shop with us or visit our website, we want you to feel safe and fully informed.

This Privacy Policy explains what information we collect, why we collect it, and how we use it. It is part of our Terms and Conditions and applies to everyone who visits or shops on the Lille by Challani website.

Information We Collect

We only collect information that helps us give you a smooth and secure shopping experience.

When you place an order, create an account, or contact us, we may collect details like your name, phone number, email, billing address, shipping address, and order information.

If you message us for help or feedback, we may save those messages so we can support you better in the future.

When you browse our website, we also collect some automatic information like your IP address, device type, pages you look at, and how you use the site. This information does not identify you directly. It helps us improve the website and keep it safe.

Payment Information

Your payment is always handled safely.
We use trusted, secure third-party payment gateways that follow Indian rules and safety standards.

We do not store or see your card details, UPI ID, or bank passwords. We only receive a confirmation that your payment went through, so we can complete your order or handle refunds.

How We Use Your Information

We use your information to:

  • Process and deliver your order
  • Send order updates, invoices, and shipping details.
  • Provide customer support
  • Help with returns, exchanges, or refunds.
  • Keep the website safe and detect suspicious activity.
  • Follow legal and tax rules.
  • Improve our website and collections.

We may send brand updates or offers only if you choose to receive them.

We never sell or rent your personal information to anyone.

Cookies

Our website uses cookies to help things run smoothly. Cookies help us:

  • Remember your preferences
  • Keep your session active.
  • Understand how visitors use our website.

You can control cookies from your browser settings, but some parts of the site may not work properly if you turn them off.

Sharing Information with Third Parties

We share only the necessary information with trusted partners such as:

  • Delivery and logistics companies
  • Payment gateway providers
  • Website and technology service partners
  • Analytics services

These partners must follow strict privacy and security rules. We share information only to complete orders, follow the law, or protect our customers and our business.

How Long Do We Keep Information

We keep personal information only for as long as needed to:

  • Complete your orders
  • Meet legal and financial requirements.
  • Resolve any issues
  • Follow our Terms & Conditions

After that, the information is safely deleted or made anonymous.

Your Rights

You have the right to:

  • Ask what personal information we have about you.
  • Correct your information if something is wrong.
  • Ask to delete your information (unless we need it for legal reasons)
  • Stop receiving marketing messages.
  • Request a copy of your information.

We handle all requests within a reasonable time.

Children’s Privacy

Our website is for people aged 18 and above.
We do not knowingly collect information from children. If we find such information, we remove it quickly.

How We Protect Your Information

We use secure systems, encrypted connections, and strict internal rules to protect your data.
While we take strong steps to keep everything safe, no online system can be 100% risk-free.

Access From Outside India

If you use our website from another country, your information may be processed in India or other regions needed for our services. By using the site, you agree to this.

Changes to This Policy

We may update this Privacy Policy when laws or our services change. The newest version will always be on this page. Using the website means you agree to the updated policy.

Contact Us

For any questions or privacy requests, you can reach us at:

Email: sales@lillebychallani.com
Phone / WhatsApp: 9600311989
Registered Address: No.1,1 st Floor, Somasundram Street, T. Nagar, Chennai, Tamil Nadu-600017